With MasterCARE’s remote technical support, problems can be solved faster, easier and cheaper. When you contact us with a problem, our knowledgeable and experienced staff is your first point of support. First, the problem is analyzed in detail over the phone or the internet by giving MasterCARE technicians secure, encrypted remote access to the faulty machine via data goggles. Most problems can be diagnosed and resolved without the need for a service technician, avoiding unnecessary costs and further delays. This allows you to resume production with minimal disruption to your operations.

Visual Remote Support increases your productivity and efficiency.

  • Available worldwide
  • Travel savings
  • Reduced service costs
  • Secure data transmission
  • Fast diagnosis and troubleshooting

Case Study:

1) Identification of a problem

The service technician detects a problem. He needs the help of an expert to solve the problem.

2) Start the support request

Using Visual Remote Support Glasses, the service technician makes a support request to be connected to an expert.

3) Expert assistance

The expert is notified of the incoming support request and answers the call. Using the Visual Remote Support glasses, he or she can and provide him with appropriate guidance.

4) Correcting the problem

Thanks to the expert’s instructions, the service technician can solve the existing problem.

Available Visual Remote Support data glasses:

  • Epson BT-300
  • Epson BT-350
  • Realware HMT-1
  • Further accessories on request

For more information, please contact our technical support:
Phone: +49 (0)7221 5099 30025
E-Mail: [email protected]