Response time is critical to profitability and customer satisfaction in today’s competitive marketplace. This puts mounting pressure on manufacturing service departments to perform. Requests need to be addressed quickly and accurately to save time and money.
When a customer’s product is out of service, it must be cared for with urgency. Service personnel cannot afford wasted time searching in multiple places for information. Looking up maintenance instructions in one place and then parts in another just doesn’t work for anyone anymore. Finding information must be fast and easy, but that is only half the battle. It also needs to be accurate and easy to understand. Inaccurate information can lead to costly errors – lost time, lost productivity, higher service costs and downtime for the customer.
In today’s modern technology environment, parts and service information can be highly illustrative to improve communication and drive efficiencies across language barriers. Manufacturers have the resources to re-use engineered 2D drawings and 3D models to provide a powerful way to communicate with ease and accuracy.
The Milacron eSTORE is leveraging technology to provide access to illustrative technical information online, 24/7, from anywhere in the world. This provides purchasing, service, and maintenance personnel, access to accurate real-time information the moment it is required. Product information is searchable by serial number, model number, purchase history, part number, vendor number, and description.
It’s no longer necessary for maintenance, service, and purchasing personnel to browse through outdated paper manuals or marked up PDF files to answer questions related to parts or service. Milacron’s web based eSTORE, configurator and interactive graphical catalog provides instant access to parts and product information updated in real-time.
The multimedia display permits users to interact with product data in multiple formats including pictures, interactive 3D models, 2D hot-spotted diagrams, audio files and video files. Users can easily switch from different views when identifying a part or configuring a mold. The multimedia display eliminates the costly mistake of ordering the wrong parts or components and provides visual tools to facilitate service installation or training. Interactive 3D allows users to rotate, explode and interact more naturally with their Milacron products.
Merging products and parts lists with visual tools facilitates engineering and maintenance teams when learning the product and simplifies the product specifications and parts identification process.
Customers must be able to effectively search for parts, pricing, and availability, to quickly create quotes or orders. The eSTORE provides a rich online experience which visually guides shoppers between steps, and lets them easily search for, filter and select parts. The intuitive nature of Milacron’s eSTORE speeds up the process of placing orders and ensures users get the right components to keep products up and running.
The easy to use Milacron eSTORE gives the user important company and product information and, in return, gathers valuable customer data to improve our offering and fine tune our pricing and inventory strategies.
The eSTORE delivers customers accurate genuine Milacron parts and product information wherever they are, whenever they need it, ensuring customers get the greatest value from the products they purchase. Shop the Milacron eSTORE.
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