Your direct line to us

If you have a technical question about your machine, please call us!
Our Service Hotline is available:

Monday to Friday:  8 am to 5 pm

Phone:
+49 (0)7644 78-721 (Germany)
+49 (0)7644 78-733 (International)

Take advantage of our “Expanded Service Hotline”. On request, you can receive an exclusive phone number (at extra cost). This includes technical help and spare part service outside of regular business hours – 24/7 (except on Dec. 24, 25, 26, and 31 as well as Jan. 1).

    

GENERAL SERVICES

Inspection

Milacron ServTek’s 20 Point inspection will help give you the information and vital status of your machinery to help maintain a high efficiency in output and high quality of product.

Calibration

This service will enable you to meet the requirements of your quality system for machinery calibration verification. Our services can help if you need to reduce scrap and waste, decrease unplanned machine downtime, improve equipment process, lower operating costs, increase profitability, increase efficiency, reduce cycle time, decrease labor cost, and reduce spare parts inventory.

SERVICE TECHNICIANS

A-1 on-site service

Do you need a service technician for commissioning, inspection, repair or retrofit? No problem! Our network of experienced technicians guarantees a specialist at your location in the shortest time. Of course, all our technicians have been thoroughly trained in the entire Ferromatik machine portfolio, including the older generation of machines. Request a service technician for reliable and economical production. One call is all it takes:

Phone:
+49 (0)7644 78-729 (Germany)
+49 (0)7644 78-741 (International)

E-Mail: [email protected]

TELESERVICE

We’re handy wherever you are:
Ferromatik’s Teleservice

You want immediate on-site service, but without a service technician? Nothing could be easier: Ferromatik’s Teleservice makes it possible. A VPN tunnel connects your machine to an in-house expert’s computer in Malterdingen. This makes it easy to conduct a remote analysis and modify machine parameters, determine faults or transfer updates to your machine. The Ethernet-based Teleservice guarantees a rapid connection with the latest security standards. Using Teleservice only requires a MOSAIC operator terminal with X20 control. Have we sparked your interest? Please call us:

Phone:
+49 (0)7644 78-725 (Germany)
+49 (0)7644 78-737 (International)