At Fakuma 2017 Milacron Focuses on Their Industry Leading Sales, Service and Support in Europe; Enhanced Mold-Masters Service and Parts Programs

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October 10, 2017

Milacron Holdings Corp. (NYSE: MCRN), a leading industrial technology company serving the plastics processing industry is pleased to announce their upcoming participation at Fakuma 2017. Fakuma will take place October 17th -21st in Friedrichshafen, Germany. Milacron will be in hall B3 – Booth 3203, where Milacron’s impressive stable of product brands including Milacron, Ferromatik, Mold-Masters, DME and TIRAD will be showcasing industry leading technology solutions and highlighting Milacron’s commitment to class leading European sales, service and support teams.

“At Milacron our commitment to quality doesn’t end after a sale. We offer complete lifecycle solutions for all customers, across all of our product brands,” said Tom Goeke, CEO of Milacron. “Milacron is committed to the robust European market and we continue to invest in technology, people, and equipment to service our European customers well beyond the initial sale.”

Milacron’s commitment to technology, service and customer support will be on display at Fakuma 2017. Here are just some of the highlights:


European Injection Molding Machine Sales, Service and Aftermarket Parts Enhancements

The Launch of Servtek Europe

Milacron is re-introducing its reliable Servtek aftermarket brand in Europe. In the Americas the Servtek brand has become synonymous with quality parts, support, on-time delivery and rapid service and it has already made great inroads in the German, Italian and Dutch markets where it was relaunched earlier this year. The Servtek aftermarket division will be headquartered in Malterdingen, Germany. Malterdingen remains the hub and center of excellence for all things Milacron Injection Machine related.


Increased European Parts Inventory and Enhanced Distribution Network

With the Servtek aftermarket product brand’s reintroduction to the European market, customers can expect vastly increased stock libraries and rapid delivery times. Denis Poelman, Managing Director Milacron Injection, Europe stated, “In-stock, availability was something Milacron recognized as an area for improvement in Europe. We’ve listened to our customers and investments in 2017 alone have led to increased in-stock parts availability by 15%. We will continue to invest in this key initiative throughout 2018 with a goal of zero stock outages for key parts.” Poelman added, “We’ve also optimized our logistics network and can now guarantee Aftermarket delivery on most injection machine parts when orders are placed by 4 pm the day before.” Milacron’s next day delivery service started in Germany earlier this year and is now available across all of Europe.

Milacron’s new European distribution structure includes five main distribution centers: Malterdingen, Germany, manages the German focused markets, while Magenta, Italy the Italian market, Lyon, France – French markets, Barcelona, Spain – Spanish and Portuguese-speaking markets and Vsetin, Czech Republic – the Eastern European, Nordic and English-speaking markets. The new structure enables support in 16 languages, ensuring that customers can be cared for with direct geographical proximity.


The Addition of New Regional Sales Staff

Milacron has spent considerable time and effort to strengthen their customer-oriented German injection molding machine sales force. The changes are intended to optimize customer support in the sales and service area and make day to day customer interactions a seamless and rewarding experience for customers. The European market has been and continues to be immensely important to Milacron’s growth and success. Milacron continues to strengthen their German presence and optimize their sales, service and support teams to meet the markets needs. In Q3 of this year, Milacron has added 4 Regional Business Development Managers to offer increased support for machines sales and aftermarket. Germany is now split into four newly defined regions to allow for a single point of contact. These enhancements will now ensure Milacron service and support in the region is world-class.


The Introduction of In-Stock Machines for Europe

Milacron recently launched their Quick Delivery Program (QDP) for in-stock machines in the European market in July, and has seen solid success with customers taking advantage of the quick delivery machines. The Milacron QDP program helps customers get what they need, when they need it. Machines available are the all-electric Milacron Elektra from 110 to 180 metric tonnes, the all-electric Milacron Elektron EVO from 50 to 200 metric tonnes and the servo hydraulic Magna T Servo, a true workhorse from 50 to 350 metric tonnes. Machines in these configurations are delivered in as little as 4 weeks from order. All available models can be found online here:


Mold-Masters Hot Runners and Control Systems

Mold-Masters Aftermarket Support Programs through MasterCARE

The plastic industry is very familiar with Milacron’s Mold-Masters hot runner and temperature controller product brand. Mold-Masters has been producing the industry’s leading solutions for over 50 years. What a lot of industry insiders might not be aware of is that Mold-Masters offers a comprehensive lifecycle management program to ensure their Mold-Masters systems continue to run at peak performance and continue to produce the best plastic parts. Programs offer preventative maintenance, emergency maintenance, spare parts programs and repairs and complete system restorations.

MasterCARE Preventative maintenance services are available in 3 tiers to suit customers’ needs, MasterCARE Basic, MasterCARE Standard and the premium offering, MasterCARE Plus. All of the packages offer a number of vital cleanings, inspections, and tests and up to 20% discounts on genuine Mold-Masters parts. In addition, all packages offer extended warranties that help extend the life of your hot runner and get the most out of your production cell.

Hans Hagelstein, Mold-Masters President, EMEA+I stated, “Only genuine Mold-Masters parts and certified service technicians can ensure Mold-Masters hot runners and temperature controllers are operating at optimal performance levels.” Hagelstein added, “Mold-Masters has implemented a thorough revitalization of our spare parts program, we realize that when a customer needs a part for their Mold-Masters hot runners they need it immediately! That’s why we now stock 95% of all standard parts for immediate shipping and offer 24-hour turnaround for custom parts.”

Mold-Masters also offers extensive product and service training for their hot runner systems. These courses are available at Milacron’s German locations in Malterdingen and Baden-Baden or on-site at customer locations. Topics include Hot Runner Basics, E-Multi User Training and Controller Basics.


Everything Milacron at the Click of your Mouse

Milacron eSTORE

Milacron launched the eSTORE a year ago and have received overwhelmingly positive feedback while processing thousands of customer orders in North America and Europe. The Milacron eSTORE is offered in 15 languages. The e-commerce site is seamlessly integrated with the newly re-designed, offering a one-stop-shop for all Milacron products, including individual parts and assemblies for Milacron injection molding machines and Mold-Masters hot runners and controllers. Customers will also have access to DME’s vast catalog, connecting them to an unrivaled selection of mold components and industrial supplies 24/7/365. Customers will benefit from simple, cost-efficient ordering and deliveries within 24 hours.

Milacron continues to push the boundaries of possibilities in plastics with breakthrough products from leading brands including Milacron, Mold-Masters, Ferromatik, Uniloy, DME, TIRAD, and CIMCOOL.


About Milacron

Milacron is a global leader in the manufacture, distribution, and service of highly engineered and customized systems within the plastic technology and processing industry. Milacron is the only global company with a full-line product portfolio that includes hot runner systems, injection molding, blow molding and extrusion equipment, mold components, industrial supplies plus a wide market range of advanced fluid technologies. Visit Milacron at


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